Privacy Policy

1. Purpose of this Policy

This Privacy Policy explains how GoBizzHub collects, uses, stores, shares, and protects personal information when you interact with our platform, programmes, mentorship network, and Learners to Leaders initiative. We process personal information in compliance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African laws.

2. Responsible Party

The responsible party is GoBizz Learning (Pty) Ltd trading as GoBizzHub. Our registered office is located in Durban, KwaZulu-Natal, South Africa. You can contact our Information Officer at privacy@gobizzhub.co.za or on +27 60 000 0000 for POPIA-related enquiries.

3. Personal Information We Collect

We collect and process the following categories of personal information where lawful and relevant:

• Identity data: names, identification numbers (where required for compliance), demographic details, learner grade levels.
• Contact data: email addresses, telephone numbers, postal or physical addresses, emergency contacts.
• Account data: usernames, passwords, role assignments, profile photos, mentor bios.
• Usage data: login history, device information, training progress, mentorship sessions, in-app actions, community interactions.
• Financial data: payment confirmations, invoices, voluntary business performance data, funding requests, subscription status.
• Programme data: learner assessments, educator feedback, parental consent records, safeguarding notes, and impact metrics supplied by partner schools.
• Marketing preferences: opt-ins/opt-outs, communication history, event attendance.

4. How We Collect Information

Information is collected through:

• Online registration forms, account creation, and profile completion.
• Platform usage, mobile applications, KasiMatics gameplay, and learning modules.
• Mentorship interactions, community posts, surveys, and support tickets.
• Partner schools, educators, and guardians who provide learner information with appropriate consent.
• Payment service providers, CRM systems, analytics platforms, and third-party integrations authorised by GoBizzHub.

5. Why We Process Personal Information

We process personal information to:

• Deliver platform functionality, including learning content, analytics dashboards, KasiMatics simulations, and mentorship tools.
• Onboard and support entrepreneurs, learners, mentors, and educators.
• Administer subscriptions, billing, invoicing, and financial assistance programmes.
• Measure programme impact, generate anonymised research insights, and report to partner institutions.
• Send service communications, alerts, updates, and marketing messages (subject to consent and opt-out rights).
• Comply with legal and regulatory obligations, respond to lawful requests, and enforce our Terms.

6. Legal Bases for Processing

Our processing is grounded in the following lawful bases:

• Consent for optional services, direct marketing, and learner participation beyond core programme delivery.
• Performance of a contract to provide services to entrepreneurs, institutions, or mentors.
• Legal obligation to meet statutory requirements including tax, education, and child protection laws.
• Legitimate interests in maintaining platform security, improving features, safeguarding our community, and pursuing our social impact mission.

7. Sharing and Disclosure

We do not sell personal information. We may share limited data with:

• Mentors, facilitators, and educators bound by confidentiality agreements.
• Payment processors (such as PayFast, Ozow, Yoco, SnapScan) to complete transactions securely.
• Technology vendors and analytics providers that support our platform under data processing agreements.
• Partner schools to deliver Learners to Leaders outcomes and safeguarding oversight.
• Regulators, law enforcement, or legal advisers where required by law or to protect rights and safety.

When transferring data outside South Africa we implement lawful safeguards, including hosting with certified providers and adopting appropriate contractual clauses.

8. Data Security

We employ administrative, technical, and physical safeguards such as SSL encryption, role-based access controls, secure development practices, regular audits, and incident response procedures. Mentors and educators receive safeguarding guidance before accessing learner data.

9. Retention

Personal information is retained only for as long as necessary to fulfil the purposes set out in this policy, to satisfy legal or reporting obligations, or to resolve disputes. Entrepreneurship training records are typically retained for up to 36 months, while learner records follow school agreements or statutory retention periods. When information is no longer required it is securely deleted or anonymised.

10. Your POPIA Rights

You have the right to:

• Request confirmation of whether we hold personal information about you.
• Access and receive a copy of your personal information.
• Request correction, updating, or deletion of inaccurate or unlawful data.
• Withdraw consent for optional processing or direct marketing.
• Object to processing based on legitimate interests or automated decision-making.
• Lodge a complaint with the Information Regulator (South Africa) at complaints.IR@justice.gov.za.

Submit POPIA requests to privacy@gobizzhub.co.za. We will respond within the statutory timelines and may request proof of identity.

11. Cookies and Tracking Technologies

Our website and apps use cookies, pixels, SDKs, and similar tools to remember preferences, analyse usage, and deliver relevant content. You can adjust preferences through our Cookie Policy, in-app settings, or your browser. Essential cookies are necessary to operate the Platform.

12. Youth and Safeguarding

Learners younger than 18 participate with verified school or guardian consent. We collect the minimum personal information necessary, apply pseudonymisation where possible, and require educators/mentors to complete safeguarding orientation. Parents may review or request deletion of their child’s data at any time.

13. Direct Marketing

We may send newsletters, programme updates, or promotional content to users who have opted in. You may opt out using the unsubscribe links in communications or by updating preferences within your account or by emailing privacy@gobizzhub.co.za.

14. Changes to this Policy

We may amend this Privacy Policy from time to time to reflect new services, regulatory updates, or operational changes. Material updates will be announced via email or in-app notices. Continued use of the Platform after changes take effect constitutes acceptance of the revised policy.

15. Contact

For privacy questions, complaints, or data subject requests, contact:

• Email: privacy@gobizzhub.co.za
• Phone: +27 60 000 0000
• Registered office: Durban, KwaZulu-Natal, South Africa